Why is VoIP the new standard for office telephony?

Why is VoIP the new standard for office telephony? In the office and commercial environment, in-house Private Branch Exchanges (PBX) were on-site internaltelephony systems that switched calls to individual users’ desks. A PBX allowed additional features such as3-way calling and conferencing, and eliminated the need to lease a separate line for every single telephonein the office; since every line is …

VoIP: What is it?

VoIP: What is it? Wondering about the latest communication models out there for businesses? Two communications toolsyou may have heard of are Voice over Internet Protocol ( VoIP) and Unified Communications (UC).Sometimes the terms are used interchangeably, but that really isn’t correct. This blog will get you started onthe fundamentals of what VoIP is all about. VoIP is a pretty …

What’s your argument against an SLA with an MSP? Part-2

What’s your argument against an SLA with an MSP? (And why it doesn’t hold water) Part-2 In our last blog post, we discussed 3 reasons SMBs usually cite for not signing a service level agreement with an MSP. In this blog post, we suggest how an SLA with an MSP will add value to your business, irrespective of your business …

How the cloud is a solid survival tool for your business during a crisis

How the cloud is a solid survival tool for your business during a crisis One thing the Coronavirus pandemic taught businesses is the fact that it is important to move with the times and adopt and adapt to the latest technology. While you don’t have to be the first one in the market to invest in the newest technology, once …

WFH is here to stay Are you ready?

WFH is here to stay. Are you ready? The year 2020 was nothing like what we had seen before. At a certain point in time, it felt like the world would come to a standstill. With lockdowns and travel restrictions imposed across the world, businesses were pushed into a ‘new normal’. One of the things that was a part of …

What’s your argument against an SLA with an MSP? Part-1

What’s your argument against an SLA with an MSP? (And why it doesn’t hold water) Part-1 Managed IT services are becoming more popular by the day. Businesses, big and small, are bringing managed service providers onboard to handle their IT requirements. The bigger IT players like IBM, Accenture, CISCO act as MSPs to larger organizations, while the typical managed service …

What the COVID-19 crisis taught us about the cloud and business continuity

What the COVID-19 crisis taught us about the cloud and business continuity The COVID-19 pandemic has changed life as we know it, in many ways. While its impact on our day-to-day lives has been huge, the impact has been even more severe from a business perspective. The social distancing norms, staggered operating hours so as to limit crowds, the masks, …

Your employee’ social media account was hacked How does it affect you?

Your employee’ social media account was hacked. How does it affect you? Did you know that social media accounts are one of the favorite targets for cybercriminals? You may think cybercriminals would prefer to hack online banking accounts or shopping accounts, but that doesn’t seem to be the case. Here’s why. Social media accounts hold A LOT of personal information …

Transitioning from average to best-in-class with IT

Transitioning from average to best-in-class with IT Many small or mid-sized businesses don’t focus much on IT as they should. For a lot of them, the focus is on customers, ensuring they have enough staff to meet their client needs, expanding their business and driving revenue by selling. IT comes into the picture initially when the business is being set …

Equip your business with the IT foundation it needs to compete and win

Equip your business with the IT foundation it needs to compete and win In a recent industry survey, it was found that one of the biggest factors holding back small and mid-sized firms from achieving their business goals was IT. One may argue that smaller businesses lack the capital that the bigger players have to invest in their business, but …