Business team in conference room conducting video conference

What is Unified Communications and Collaboration?

Unified Communications and Collaboration (UCC) is a set of technologies enabling the integration of real-time and non-real time communications across an organization, such as voice, audio, video, chat/instant messaging, email, text/SMS, fax, calendars, sharing across desktops and interactive whiteboards and more.

The integration features a consistent user interface and experience, regardless of the device and media type.

Imagine you receive a phone call. Being connected to your UCC solution, you choose to accept the call via your desktop or mobile, or send it to voicemail. You decide to send it to voicemail, and choose to retrieve it via your email. That’s just some of the power of UCC.

How does UCC work?

UCC solutions include both software and hardware/equipment components.

Software like Microsoft Teams and Google Workspace allow your team to meet, chat, call and collaborate from anywhere and across different devices.

Most software is designed to work with most existing devices, however some manufactures like Yealink offer sets of hardware specially-designed to maximize certain software’s capabilities.

For example, Yealink’s Microsoft Teams audio and video products cover everything from a small huddle to extra-large meetings. Their offering includes:

  • Desk phones with integrated video
  • Room “bars” that integrate video cameras, microphones and speakers
  • Wired and wireless room sets with a mini PC, touch console and sharing device, cameras, microphones and speakers
  • Smart whiteboards and desktop collaboration displays

UCC offers businesses many benefits

Tightly integrating your team’s communication and collaboration has benefits including:

  • Improved employee productivity, regardless of work location or device

  • Attracting and retaining employees with the ability to offer full or partial remote work

  • Reduced IT, telecomm and travel costs
  • Strengthened IT security
  • Improved customer experience and satisfaction

Compu-Gen Technologies offers telecomm systems that enable your team to work smarter

Compu-Gen Technologies works with multiple unified communications and collaboration vendors and can help design the right system for your business, both today and as you grow. We install the system components and are always there for you when you need support.

And, we offer an entire suite of solutions to create a holistic system for you including managed IT support, video and other security systems, point of sale systems and merchant services.

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